Privacy Policy

Effective date: September 1, 2026

Neatwell Cleaning Company LLC (“Neatwell,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect information when you visit neatwellcleaning.com, request a quote, book a service, or communicate with us.

Information we collect

We may collect information you provide, including your name, email address, phone number, service address, property and cleaning details, appointment preferences, messages, and payment-related information needed to arrange or complete services.

Our website and service providers may also collect limited technical information automatically, such as IP address, browser type, device information, pages viewed, referring page, and cookie or similar technology data.

How we use information

We use information to:

• respond to questions and quote requests;

• schedule, provide, and support cleaning services;

• send appointment confirmations and service updates;

• process payments through authorized payment providers;

• maintain, secure, and improve our website and operations;

• comply with law and enforce our agreements; and

• send marketing communications when permitted and provide opt-out choices.

How we share information

We do not sell personal information. We may share information with service providers that help us operate our business, such as website hosting, customer-management, scheduling, communications, analytics, and payment providers. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer. Service providers are expected to use information only for the services they perform for us.

SMS and mobile information

If you separately opt in, Neatwell may send appointment confirmations, service updates, reminders, and promotional messages by text. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Mobile information, text-message originator opt-in data, and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Cookies and choices

You may control cookies through your browser settings. You may unsubscribe from marketing emails using the link in the message and opt out of text messages by replying STOP. Disabling cookies may affect some website functions.

Data retention and security

We retain information only as long as reasonably necessary for the purposes described here, including providing services, maintaining records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Your requests

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. We may need to verify your identity and may retain information where legally permitted or required.

Third-party links

This website may link to third-party services. Their privacy practices are governed by their own policies.

Policy changes

We may update this policy by posting a revised version on this page and changing the effective date.

Neatwell Cleaning Company LLC

Bergen County, New Jersey

201-500-4018

[email protected]

Business hours: Monday–Friday, 9:00 AM–5:00 PM